Refund Policy
Principles governing requests for tuition and fee refunds.
Submitting a request
A refund request must be made in writing with the applicant or student name, programme, payment reference, reason and supporting evidence.
Eligibility
Eligibility depends on the payment status, timing of the request, admission status, programme commencement and whether digital learning resources or assessments have been accessed.
Non-refundable items
Application, verification, administrative, transaction and other expressly identified charges may be non-refundable after the related service has been provided.
Approved refunds
Approved refunds are returned through an appropriate payment channel after identity and payment verification. Processing times may vary by bank or provider.
Programme cancellation
Where the Academy cancels a programme and cannot provide a reasonable alternative, affected students will receive appropriate options, which may include transfer or refund of eligible tuition.